Ramboll is a large danish consulting engineering group with worldwide operations and over 13,000 employees. Being a large ServiceNow customer with IT operations across the globe, they needed a solution that could cover all their ServiceNow related analytics and reporting requirements. The core reasons for choosing us was related to cost, breadth of functionality and the fact that the underlying Metricus Solutions are built in Azure using the leading BI platform, Microsoft.

Ramboll is a mature organisation from an IT Service Management perspective and in close cooperation we have developed a comprehensive set of metrics to optimize their IT Service Delivery. Building on the Metricus IT Performance Datamart and related services, Ramboll is able to have a very short turnaround time for creating new metrics and reports. Continual service improvement initiatives are tracked using process mining and process-related metrics, and various machine learning models are deployed to help optimize overall service delivery e.g. incident SLA prediction, change management failure prediction and workforce resource forecasting.