Ørsted, the largest energy company in Denmark, uses Metricus Solutions to drive service delivery improvement initiatives and provide metrics related to cost-control initiatives. As a large and complex organisation, there are multiple sources of ITSM and related data. Data is consolidated from HP SM9, ServiceNow and legacy environments into a single Metricus IT Performance Datamart, enabling users to access a single version of the truth via PowerBI. Targeted machine learning models provide prediction of key performance metrics and cause and effect analysis related to workforce allocation and utilization, and process mining models assist in optimising service management process lifecycles